Frequently Asked Questions

Questions About Doggiebazzar

If you have questions, you have come to the right place!

  • If I Return An Item, Do The Shelter Dogs Still Get Their Meals?
  • YES! We are going to still make sure the dog’s get their meals regardless if you return the item or not. That’s our pledge to them and we take on that cost personally.
  • Which Shelters & Rescues Receive The Donations?
  • You can view a list of the organizations currently receiving donations here. If you are a shelter or rescue organization, and interested in receiving donation, please apply here.
  • How Can My Rescue or Shelter Receive Donations?
  • If you are a shelter or rescue organization and interested in receiving donations, please apply here
  • How Can I Donate Directly to Fund Meals?
  • Great question! You can make a tax deductible donation directly to PetKarmaBank here.
  • How Do I Know That You Really Donate?
  • We’re glad you’re asking this question! We’ve found many online stores that claim to donate, but actually do not. We encourage customers to reach out to PetKarmaBank directly if they’d like verification about our donations.

    Additionally, you can view a recent update sent on PetKarmaBank’s Facebook page about one of our recent donations: Finally, you can learn about our other charitable giving projects on the website of Pet Project India, our parent company.
  • How Much Money Goes to PetKarmaBank to the underprivileged animals?
  • On average, 10% of our monthly sales/profits are donated to PetKarmaBank to serve and nurture the needs of underprivileged animals In addition, our company funds other charity projects including distressed animal rescue, shelter build projects, and anti-animal trafficking efforts. You can learn more about our other charity projects here.
  • How much does shipping and handling cost?
  • Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check DOGGIEBAZAAR.com for current shipping rates and/or any promotions we may be offering. DOGGIEBAZAAR® and SASSYSTELLA® reserves the right to change its shipping policies at any time.
    The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered.
  • Does DOGGIEBAZAAR® and SASSYSTELLA® ship internationally?
  • DOGGIEBAZAAR® and SASSYSTELLA® currently do not ship orders to international addresses.
  • Where's my stuff?
  • Enter your tracking number below to track your package.
  • What is your return policy?
  • For customers in our DoggieBazaar “On Priority” cities, every DoggieBazaar® and SassyStella® box includes a free return shipping label. We accept unused items purchased exclusively from DoggieBazaar.com that are received by us within 28 days of your order date.
    In order for us to process your return, we must receive your item(s) within 28 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in New Delhi or Mumbai.
    Gift-A-Karma Cards are Final Sale and are not eligible for return. Additionally, any items marked Final Sale are not eligible for return. For further details, please see: How do I return an item?
  • Do you offer exchanges?
  • At this time we do not offer direct exchanges. Please see "Do you offer exchanges?" for further details.
  • How much does shipping and handling cost?
  • Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check DoggieBazaar.com for current shipping rates and/or any promotions we may be offering.
    DoggieBazaar® reserves the right to change its shipping policies at any time.
  • Can I check the remaining balance on my DoggieBazaar.com Gift-A-Karma Card?
  • Yes! Click below to check your remaining Gift-A-Karma Card balance.
    Check Balance
    Gift-A-Karma cards are only redeemable at DoggieBazaar.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift-A-Karma cards are non-refundable.
  • Ordering on DoggieBazaar.com, What Forms of Payment does DoggieBazaar.com accept?
  • We accept Visa, MasterCard, American Express, Cash On Delivery (C.O.D), PayPal, DoggieBazaar®/SassyStella® Gift-A-Karma Cards and DoggieBazaar.com store credit. Please note that if you pay with a DoggieBazaar.com Gift-A-Karma Card or store credit, you can pay for the balance of your purchase with the following options.
    Cash on Delivery (C.O.D)
  • I received an error message when trying to check out. What does this mean?
  • Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.
  • Do you restock DoggieBazaar and Sassy Stella Limited Edition items that are sold out?
  • Most of our limited edition items are seasonal or till stocks last; this means that once they sell out they will not be restocked. However, some of our classic best-seller items are frequently restocked
  • How do I redeem my DoggieBazaar.com Gift-A-Karma Card?
  • Redeeming your DoggieBazaar.com Gift-A-Karma Card is easy! Simply enter the 16-digit code (exactly as shown - including the dashes) in the box labelled "DoggieBazaar.com Gift-A-Karma Card" at Step 2 of checkout, then hit "Apply" before submitting your order. If redeemed properly, you will see the discount reflected in the total on the right side hand of your screen. Please see our Terms of Sale for more information on DoggieBazaar.com Gift-A-Karma Card.
  • How do I know if my order was placed successfully?
  • After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.
  • Can I cancel an order once it has been placed?
  • In an effort to get our shipments to our customers as quickly as possible, your order must be cancelled or modified within 24-hours of placing the order. You may also return your items to us once you receive them. Please refer to our Returns questions for details.