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OUR SHIPPING AND RETURN POLICY

UPDATED: MARCH 26, 2018

More than anything we always want you and your pup to be happy!! If you’re not satisfied with any part of your experience on DoggieBazaar or SassyStella please reach out to us at HappyBoo@doggiebazaar.com and let us help!

We do our very best to inform our customers about all products at DoggieBazaar and SassyStella but we know sometimes something arrives in the mail and for one reason or another its not quite what you expected.

Products can also be returned if they were found to be defective in any way. The defect shall be confirmed by one of our Happy Boo customer care team members before the refund is initiated.

To start the return process email one of our HappyBoo Team members at HappyBoo@doggiebazaar.com or call us at +91-9971435504 * To be considered unused, products must be returned in original packaging without any missing tags or stickers.

Please account for the time it takes for the carrier to ship your item(s) back to our registered warehouse in or New Delhi.

We reserve the right to deny a refund for any returned item which is deemed to be not conforming to the above guidelines.

WHAT ABOUT MY REFUND?

If we receive your return within 10 days of the delivery date, you can choose to receive your refund to your original payment method or DOGGIEBAZAAR.com store credit. In order for you to receive your refund back to your original payment method, we must receive your items in unopened, unused and resalable condition within 10 days of your order delivery date. Once we receive your item(s), please allow 5-7 working days for us to process your refund. 

Eligibility for return will be chronicled by the Fine Print for each individual deal. Please review the deal to determine if returns are accepted for any reason. All returned items must be in "new" and "pristine" condition, with all original components and packaging included. These returned products will be deemed due to a "change of mind" and will be refunded for DOGGIEBAZAAR.com store credit or to your original payment method. Please see our Terms of Sale for more information on DOGGIEBAZAAR.com store credit, including details and restrictions.

If you paid via PayTM or any other e-payment option, your refund will be issued back to your e- payment account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, e-payment account or credit card will vary.

Please note that your refund may appear as an individual credit for each item returned, so you may see multiple credits on your credit card/bank/e-payment account statement if you are returning multiple items.

Full or partial refunds will be granted at the sole discretion of the DOGGIEBAZAAR.com team within 14 business days of receipt of the returned product. Replacement orders will process after the original order has been received and fully processed.

HOW DO I RETURN AN ITEM?

To be eligible for a return or exchange on a defective or damaged item, you must contact the DoggieBazaar Happy Boo Customer Service by phone on +91-9971435504, or by email at HappyBoo@doggiebazaar.com for return instructions and approval. You may be asked to provide a picture of the damaged item. You will waive your right to return for any reason if you do not receive our approval in advance of sending your return.

Please note that we must receive your item(s) in our registered New Delhi warehouse within 10 days of your order delivery date.

Returns are NOT VALID on PET FOOD Section of DOGGIEBAZAAR® AND SASSYSTELLA® products on our website. Items marked Final Sale on the Website are not eligible for return.

Include your original copy of bill in your box with any item(s) you are returning in their original, unused, resalable condition.

Peel and stick the new shipping label on your box. Remove any old shipping labels. Seal your box completely. Any damage to the returned item or box during transit by your shipping/courier agency will automatically disqualify the item for refund and DOGGIEBAZAAR® will have the sole authority along with a right to refusal in this situation.

Keep the tracking number for your records and mention the same to us on HappyBoo@doggiebazaar.com

WHAT IS STANDARD SHIPPING AND EXPRESS SHIPPING? And What are my shipping and COD charges?

    • 1. STANDARD SHIPPING: It’s good to plan orders in advance so we can deliver them to you well before time. STANDARD SHIPPING is applicable by default for all orders except when EXPRESS SHIPPING is chosen on the checkout page when placing an order. All qualifying STANDARD SHIPPING orders are dispatched from our New Delhi within 2-3 working days from the time of order confirmation. Expected delivery time for all such STANDARD SHIPPING ORDERS is within 10 working days from the time of order confirmation. If the order value is more than or equal to Rs. 500 with no pet food (as under the website category Bistro –> Main Course or Sassy Stella –> Catty Eatery), beds (as under the website category Essentials or Sassy Stella –> Essentials) and cat litter (as under the website category Sassy Stella –> Essentials) then standard shipping would be FREE. All qualifying orders are dispatched within 2-3 working days from our warehouse. Expected delivery time for all such STANDARD SHIPPING ORDERS is within 10 working days.
    • 2. EXPRESS SHIPPING: Sometimes you want something delivered to you sooner than normal. We understand your urgency and have . When you are in a rush to get something for your pet ordered from DOGGIEBAZAAR® you can select the EXPRESS SHIPPING option on the checkout page when placing an order All qualifying orders are dispatched from our New Delhi within 24-hours (except weekends or public holidays) from the time of order confirmation. Expected delivery time for all such EXPRESS SHIPPING ORDERS is within 5 working days from the time of order confirmation. If the order value is more than or equal to Rs. 750 with no dog/cat food (as under the website category Bistro –> Main Course or Sassy Stella –> Catty Eatery), beds (as under the website category Essentials or Sassy Stella –> Essentials) and cat litter (as under the website category Sassy Stella –> Essentials) then express shipping would be FREE
    • 3. The Company will not be responsible for any loss or damage/delay direct to the consignment or consequential, caused due to incorrect address, any act of God, such as accidents, any natural calamity, war, riot, commotion, strike, Local/Political Disruptions, Air / Rail / Road Disruptions / Delay or any other cause whatsoever beyond the control of the Company. No claim for loss / damage / delay will be entertained by the Company in such events.
    • 4. The company shall not be liable for any consequential or special damages or loss (including loss of income, profits, makers, reputation, use of contents or loss of any opportunity) or other indirect loss arising from the loss, damage, delay, mis-delivery or non-delivery of your consignment even if we had knowledge that such damages or loss might arise. The company shall not liable if your consignment or any part of it is lost, damaged, delayed or more delivered or not delivered at all as a result of ACT OF GOD, FORCE MAJEURE, which shall include war, accident, acts of public enemies, strikes, embargoes, perils of the air, local disputes, civil commotions, National or local disruption in air or ground transportation networks, mechanical problems to modes of transport or machinery or patent defects or inherent vice in the contents of the consignment.
    • 5. In spite of full caution taken at the time of delivery, The Company will not be responsible for a mis-delivery if the receiver of the product at the address on the order form misappropriates, damages or fails to hand over the product to the person named on the order form and takes the item posing himself to be the correct person.
    • 6. CANCELLATIONS BY DOGGIE BAZAAR: Doggie Bazaar has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
    • 7. CANCELLATIONS BY YOU: In case of requests for order cancellations, Doggie Bazaar reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund your amount within 10-15 working days. We will not be able to cancel orders that have already been processed. Doggie Bazaar has the full right to decide whether an order has been processed or not. You agree not to dispute any decision and accept all decisions made by Doggie Bazaar regarding the cancellation.
    • 8. We can only fulfil domestic orders to home and office addresses and do not ship to P.O. Boxes. DOGGIEBAZAAR® does not ship internationally at the moment. While most of our products can be returned, we cannot accept returns of 1. and any products purchased through discount coupons or promotional vouchers as well as other items that are marked "Final Sale". If, after you have received any returnable product(s), you are not happy with what you ordered for any reason, you may return the product(s) so long as we receive them back at our warehouse in New Delhi within 10 days after your date of delivery. All returnable items should be returned unopened, unused, in their original packaging and in saleable condition. Your refund shall reflect the total amount you paid for the product(s) you are returning. However, you will not be refunded any original or return shipping or COD costs you may have paid for the delivery of the product(s) to you or return of the product(s) to us. You may choose to receive your refund back to your original method of payment (so long as you did not make your purchase using a Gift-A-Karma Card or Store Credit) or in the form of a DOGGIEBAZAAR.com store credit. Please remember that in order for us to process your return, we must receive the item(s) within the 10-day timeframe noted above. Therefore, you must account for the time it takes for the carrier to ship your item(s) back to our registered warehouse in New Delhi. All returns should be addressed to our distribution centre based in New Delhi. The risk of loss of any product(s) ordered through this Website shall transfer to you upon delivery of the product(s) to the shipping carrier. We do not offer exchanges at this time. We apologize for any inconvenience this may cause you. Also, for any other Customer Service related assistance you can contact HappyBoo@doggiebazaar.com or call us at +91-9971435504 to help or resolve any query regarding the return of your product(s). *Terms and Conditions 1. Pet food or cat litter products (as defined below) would be charged itemized shipping charge of Rs. 75/quantity OR Rs. 10/kg of Net Weight, whichever is higher. 2. If the order value is less then Rs. 500 (incase of standard shipping) or Rs 750 (incase of express shipping) with no pet food, beds or cat litter (as defined above) in the order then shipping would be Rs. 49 3. If the order has pet food or cat litter + any other items then the itemized shipping charge that will be applicable: Rs. 75/quantity OR Rs. 10/kg of Net Weight, whichever is higher.

Rs. 49  applicable  for Cash On Delivery (COD) payment method. Dear Customer: COD facility is available for Order Value under INR 3000/- 

DO YOU OFFER EXCHANGES?

Due to our constantly changing inventory and high demand it is our endeavour to try and provide you a direct replacement incase the product delivered for any of the reasons (as mentioned below) does not meet your expectations, but we do not guarantee direct exchanges at this stage. If you would like an exchange, we recommend returning an item for DOGGIEBAZAAR.com store credit as this will allow you to repurchase from our live inventory. Our store credit does not expire up to 6 months. Please see our Terms of Sale for more information on DOGGIEBAZAAR.com store credit, including details and restrictions.

DOES DOGGIEBAZAAR® AND SASSYSTELLA® PRODUCTS OFFER FREE SHIPPING ON RETURNS?

You must return the item(s) back to us at your own cost as we cannot provide a free shipping label.

CAN I RETURN PRODUCTS I PURCHASED FROM A RETAILER TO DOGGIEBAZAAR® AND SASSYSTELLA®?

We ONLY accept returns for items purchased on DOGGIEBAZAAR.com website. If you want to return an item you purchased from a retailer, please contact that retailer directly for information on their return policy.

IF I RETURN MY PRODUCT, DOES DOGGIEBAZAAR® AND SASSYSTELLA® TAKE BACK FROM THE PETKARMA PROGRAMME?

We accept returns that we receive within 10 days of your order delivery date. This timeline allows us to evaluate our final sales and then contribute to the Pet Karma Bank initiative. You can still choose, if you wish, to pledge the Pet Karma amount that would have benefitted the concerned Pet Karma Partner(s) in the event of the concerned sale, even if you return a product and seek a refund.

CAN I RETURN DOGGIEBAZAAR® AND SASSYSTELLA® PRODUCTS THAT I PURCHASED ONLINE TO AN OFFICIAL RETAILER?

Products purchased on DOGGIEBAZAAR.com must be returned directly to us and not to a retailer. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

How can place a cancellation request?

Cancellation requests can be raised only within 24-hours after your order confirmation email from our side . Once your product has been dispatched, you can’t make a request for cancellation. If you wish to cancel your order, you can simply call our HAPPY BOO customer support on +91-9971435504 or email us at HappyBoo@doggiebazaar.com and and provide the required details.

Once we receive cancellation request, we will refund any prepaid amount according to our Return Policy.

Why was my order cancelled by DOGGIEBAZAAR®?We deeply regret the inconvenience caused due the cancellation of order. The following reasons may be after the cancellation of your product:

      • The product was not available with us. • There was inaccuracy in pricing. •Credit/Debit card information provided by you was not enough or was not accurate.

We will inform you about the cancellation of the order via E-mail and SMS if your order has been cancelled. Our HAPPY BOO customer support team will contact you for additional information if the order is cancelled due to inaccurate or less information from your side.

After cancelling an order, I have changed my mind and I still want to retain my order. What do I do? You can call our HAPPY BOO customer support on +91-9971435504 or email us at HappyBoo@doggiebazaar.com to cancel your request for cancellation. If the replacement has been dispatched, you can reject the replaced item when our delivery boy attempts to deliver the item.

What DO I do if I found that my package is DAMAGED, tAmpered or opened upon delivery?

At DOGGIEBAZAAR®, we are committed to providing you with most amazing shopping experience for your pet. However, there may be some problems with the delivery of the product. Following eventualities might happen:

      • If the parcel is opened or damaged. • If the product is damaged or tempered. • If the product has been expired.

In case, the parcel is opened or damaged, please do not accept it and report the concern to the customer support at petsworld.in immediately via E-mail or call.

If you found that the product was tempered or damaged after opening the package. You have to do the following:

Report the concern to our HAPPY BOO customer support on +91-9971435504 or email us at HappyBoo@doggiebazaar.com WITHIN 24 hours of receiving the product

Click the images of the tempered/damaged product, and WhatsApp it to HAPPY BOO customer support on +91-9971435504 or email us at HappyBoo@doggiebazaar.com. Images must be in .jpeg format only.

We will immediately get back to you and your problem will be resolved appropriately within 5-6 working days. (or earlier if possible)

In case the product has been expired: Report the concern to HAPPY BOO customer support on +91-9971435504 or email us at HappyBoo@doggiebazaar.com within 24 hours of receiving the product.

The product must be unused and unopened.

We will immediately get back to you and your problem will be resolved appropriately within 5-6 working days. (or earlier if possible)

What if I was not available at the time when delivery boy attempted delivery at my door-step. How do I get my product now?

Usually, courier companies associated with us make more than one delivery attempt. If the customer is not available in the first delivery attempt, you may receive it in the second delivery attempt. If still you are not able to receive the delivery, your order will be on hold. You can get in touch with us by calling our HAPPY BOO customer support on +91-9971435504 or emailing us at HappyBoo@doggiebazaar.com